Warranty

Warranty conditions

1. The manufacturer’s warranty does not apply:
   1. naturally wearing parts of goods;
   2. if the goods are mechanically damaged, have been dismantled or otherwise affected;
   3. damage caused by foreign objects, materials, liquids entering the interior;
   4. if the fault is caused by excessive voltage or voltage surges;
   5. if the product has not been used for its intended purpose;
   6. if the consumables do not comply with the manufacturer’s requirements (e.g. use of bulbs with excessive wattage);
   7. faults caused by the use of materials or spare parts which are not original or recommended by the manufacturer;
   8. the use of a device intended for personal use in the course of a business activity;
2. Lamps are only covered under warranty if they are installed by a qualified electrician.
3. When submitting the product for warranty repair, be sure to provide the purchase document. Warranty repairs are free of charge during the warranty period. The purchase document (VAT invoice) is also the warranty card.
4. The warranty does not apply if the product has not been used for its intended purpose or if the conditions of use and installation have been violated.
5. The guarantee does not apply to mechanical damage to the goods which occurred after the goods were handed over to the buyer.
6. The light sources attached to the luminaires are not considered to be a separate product and are not included in the price. They are attached to the luminaires only as promotional items, thus beautifying the luminaires. Therefore, they cannot be marketed as electrical appliances and are not covered by a guarantee.

Quality assembled luminaires cannot be returned except under the conditions described in the PRODUCT RETURNS.

In the event that you have purchased an item and find that it is faulty, you have the right to return it to us within 7 (seven) working days from the date of delivery. In this case, the faulty product will be replaced free of charge with a quality product or your money will be refunded.

Return of goods

Returns of goods purchased by consumers are subject to the Civil Code of the Republic of Lithuania, Order of the Minister of Economy No 258 of 17 August 2001 “On the Approval of the Rules for the Sale of Objects and Provision of Services when Contracts are Concluded by Means of Communication”, 29 June 2001. Order No 217 of the Minister of Economy of the Republic of Lithuania ‘On the Approval of the Rules for the Return and Exchange of Items“.

Pursuant to the Civil Code of the Republic of Lithuania, Order of the Minister of Economy of the Republic of Lithuania No 258 of 17 August 2001 “On the Approval of the Rules for the Sale of Objects and Provision of Services when Contracts are Concluded by Means of Communication”:

1. The buyer (consumer) has the right to withdraw from a contract for the sale of goods or the provision of services concluded by means of communication by notifying the seller or service provider in writing within seven working days of the date of delivery of the goods (in the case of a sale).
2. The goods shall be returned in the original packaging of the goods and of the consignment (including the instructions and the warranty card, if they were provided with the goods). The buyer has the right to cancel the contract if the item has not been damaged or substantially altered in appearance. Changes in the appearance of the item or its packaging which were necessary to inspect the item after receipt cannot be considered as substantial changes in the appearance of the item.
3. Returns must be accompanied by the original VAT invoice received by the Buyer with the shipment, if the return is for the return of the whole of the goods supplied in accordance with the relevant VAT invoice, or a copy of the VAT invoice, if the return is for the return of a part of the goods supplied in accordance with the relevant VAT invoice, as well as a handwritten and hand-signed notice of withdrawal from the contract of sale and purchase, which must state the reason for withdrawal.

The following conditions must be complied with when returning goods to the Buyer:

• The returned product must be in its original packaging and in good condition;
• The goods must be undamaged by the buyer;
• The product must be unused and in good condition (no damaged labels, no torn protective film, etc.);
• The returned product must be in the same condition as when purchased.
• You must return the goods by your own transport, unless the return is due to the quality of the goods. Where goods are returned in poor quality, we undertake to collect the poor quality goods and replace them with an equivalent product. In the event that we do not have an equivalent product, we will refund the money you paid for the product.
• Once the returned goods have been received by the Seller and the quality has been assessed, the price of the goods will be refunded within 15 days of receipt of the written notice of withdrawal. The delivery costs of the goods will not be refunded.
• In the event of a dispute regarding changes in the appearance of the item or damage to the item, the seller must contact the State Inspectorate for Non-Food Products under the Ministry of Economy and have the item examined. The costs of the expert examination shall be borne by the guilty party.

Protecting the rights of buyers/consumers

• If the seller or service provider does not comply with the buyer’s (consumer’s) demands, the buyer (consumer) has the right to contact:
• The National Consumer Rights Protection Council under the Ministry of Justice for the protection of the rights of buyers/consumers;
• the Court of Justice for termination of the contract and reimbursement of the money paid and compensation for damages.
• The National Consumer Rights Protection Council under the Ministry of Justice, if it finds that the seller or service provider has failed to comply with the requirements of point 5 of these Rules, shall have the right to apply to the Court for termination of the contract for the sale of goods or provision of services and for the refund of the money paid by the buyer (consumer).